Assistant Store Manager - Starbucks Rangitikei DT

“With every cup, with every conversation, with every community - we nurture the limitless possibilities of human connection”

From simple beginnings 52 years ago with one store in Seattle, Starbucks is now a global brand across more than 50 countries and has been in New Zealand for 25 years with 35 stores around the country. At Starbucks it is all about connection and family! Starbucks New Zealand is owned and operated by a New Zealand business. Tahua Partners provides unique employment opportunities across multiple brands (Burger King, Popeye’s, Number one shoes and Hannah’s), so you are part of a much larger family. People are at the heart of who we are, the people represent one of our pillars here at Starbucks. We believe that working together with each other, our customers, and our community makes a positive impact – that is what defines family at Starbucks. Starbucks creates that warm and welcoming environment that makes you want to keep coming back. It is a place where you meet lifelong friends and get to be a part of something bigger than coffee. What are we looking for? Aside from creating that amazing customer experience, we want to work with you to create an amazing work environment for the team (from Barista to Store Manager), consistently make drinks that is of the highest quality, serve food fast and hot, and get down and dirty to make the store spotless for our customers. We also want an enterprising person who has a positive mindset and is quick, calm, and collected. 

Starbucks is the place-to-be! Are you ready to be part of our community?

Our expectations

As an Assistant Store Manager, you will need to

• Support the store manager in managing all aspects of day-to-day operations.
• Assist with driving store sales, managing labour and inventory, and controlling costs to support financial
• contribution.
• Ensure accurate cash handling and adherence to all operational policies and procedures.
• Monitor product quality, presentation, and stock levels to ensure customer satisfaction and reduce waste.
• Analyse business trends and partner performance to recommend improvements to the store manager.

Partner Development and Leadership

• Actively participate in the recruitment, training, and development of store partners.
• Coach and support partners in delivering the Starbucks Experience through Operations Excellence.
• Provide consistent, constructive feedback to help partners grow and succeed.
• Step into leadership responsibilities in the store manager’s absence, including staffing, scheduling, and partner engagement.
  

Customer Experience

• Ensure all partners consistently deliver legendary customer service.
• Model a “customer comes first” attitude by engaging with customers and responding quickly to their needs.
• Address customer concerns effectively and promptly.
• Maintain a clean, organised, and welcoming store environment.

Health, Safety, and Compliance

• Support a safe and healthy work environment by adhering to health and safety standards.
• Identify and report hazards or incidents and take proactive steps to minimize risks.
• Ensure store and partner compliance with company policies and operational standards.

What you’ll bring to the role:

• 2+ years of progressive retail or food service experience, with at least 1 year in a supervisory or team
• leadership role.
• Strong interpersonal and communication skills.
• Proven ability to coach, motivate, and inspire others.
• Solid problem-solving and decision-making skills.
• Strong time management, prioritisation, and organisational skills.
• Ability to work in a fast-paced, ever-changing environment.
• High level of integrity, dependability, and professionalism.
• Effective oral communication skills

• Team Tahua Family provides access to discounts and growth opportunities across Burger King, Hannahs and Number One Shoes 
• The opportunity to work for a highly regarded global brand.
• Working for a socially responsible brand and a company that truly values you.
• Full training and career progression.
• A great working environment and culture, growing from our Starbucks NZ values of Trust, Excellence, Authenticity and Manaakitanga.