Store Manager - Starbucks Sylvia Park Kiosk

“To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit – one person, one cup and one neighbourhood at a time.” 

At Starbucks, we're more than just a café, we're a place of connection, belonging, and purpose. For over two decades in New Zealand, our stores have been the "third place": a welcoming space where lifelong connections are made and where partners (employees) grow into leaders.

Starbucks New Zealand is proudly owned and operated by a Kiwi business, Tahua Group. As part of Tahua Group, you'll have the opportunity to be part of a much larger family of brands, including Burger King, Popeyes, Number One Shoes, Hannahs, The Outlet, and Resonate.

People are at the heart of everything we do. They are one of our core pillars, and we believe that working together, with each other, our customers, and our communities creates a positive impact. That's what defines family at Starbucks.

We're looking for an experienced Store Manager who leads with passion, inspires others, and genuinely cares about their team. You'll drive operational excellence, develop future leaders, and create a warm, welcoming environment where both partners and customers feel they belong.

At Starbucks, we're committed to being the premier customer service company that customers choose and trust. If you're passionate about developing people, delivering exceptional customer experiences, and leading a high-performing team, we'd love to hear from you.

What you’ll lead:

• Full store performance: sales, labour, inventory, and cost control
  
• Identify trends and guide activity that improves results in your stores
  
• A high-performing team through coaching, recognition, and development
  
• Creating a consistent Starbucks Experience for partners and customers
  
• A store environment that is safe, clean, welcoming, and brand-aligned
• Effective staffing, scheduling, and daily operational planning
  
• Building high-performing teams that consistently deliver premium experiences.
  
• Creating a culture of accountability, care, and excellence
  
• Driving consistency in execution and service delivery
  
• Driving strong customer and business outcomes
  
• Ensuring every visit is worth choosing and returning for
  

What you’ll bring:

• 3+ years retail or hospitality experience, including 2+ years in leadership
  
• Strong communication and people-development skills
  
• A love for creating exceptional customer experiences
  
• Confidence in decision-making, organisation, and problem-solving
  
• Ability to inspire a team, celebrate wins, and lead through challenges
  

Why Starbucks NZ?

• Growth opportunities across Tahua Partners (Burger King, Popeyes, Hannahs, Number One Shoes, Resonate, and The Outlet)
  
• Leadership training, mentorship, and career development
  
• A positive, people-first workplace culture
• Be part of a values-driven brand built on Craft, Courage, Results, Belonging, and Joy where people are at the heart of everything we do
  

Be the leader who shapes your store’s success.  Apply today.

Application Process:

As part of your application, you’ll be asked to complete a short online chat interview. It takes around 15 minutes and gives us a chance to get to know you a bit better 😊

If you’re short on time, no worries, you can save your progress and come back to finish it later. We definitely encourage you to take your time and give the chat questions a good go. 

Because the chat interview is part of our selection process, you’ll just need to make sure it’s completed for your application to move through to the next stage.

Starbucks Location: Starbucks Sylvia Park Kiosk - Infront of Bed, Bath, and Table

Shift Times:

Tues: 0800 - 1630

Wed: 1100 - 1930

Thurs: 0730 - 1600

Fri: 0730 - 1600

Sat: 1000 - 1830

Position description Apply now

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