Store Manager - Whangarei

About Us:

At Torpedo7, we're all about making the outdoors accessible to everyone, whether it's the beach, the trails, or the mountains. With stores across New Zealand and a comprehensive online presence, we equip Kiwis with the best outdoor gear, apparel, and footwear. We’re proud of our homegrown Torpedo7 branded products, designed to help everyone enjoy our beautiful backyard, no matter their budget.

We’re looking for a dynamic Store Manager who can lead and inspire, blending people skills with strategic thinking. As the Store Manager of our Whangarei Store, you’ll have the opportunity to guide and mentor a team, oversee marketing and advertising efforts, and drive your store's performance to new heights.

About the Role:

In this full-time role, you’ll be leading the charge at our Whangarei Store, working 40 hours a week.

Whether it’s gearing up for an epic weekend adventure or helping someone find the perfect kit, you’ll be at the heart of it all!

Why You’ll Love This Role:

If you live and breathe adventure, this is the perfect opportunity for you! As our Store Manager, you'll be part of a passionate team that’s dedicated to providing customers with more than just products – we deliver experiences. Whether it's a new bike for the trails or gear for the next camping trip, you’ll ensure our customers leave inspired and ready for their next adventure.

This is your chance to lead a high-performing team, guiding them to exceed sales targets and provide outstanding service. Your passion for the outdoors will be contagious, motivating your team to deliver top-notch customer service while hitting key sales goals.

What You’ll Do:

• Inspire and Lead: Build a motivated, collaborative team that brings their A-game every day. You’ll select and coach top talent, ensuring the Torpedo7 culture shines through in everything they do.
• Drive Results: Work closely with the Regional Manager to set and smash store sales targets. You’ll challenge your team to convert customer visits into sales and ensure the store is running smoothly and efficiently.
• Create Legendary Customer Experiences: You’ll ensure every customer walks away impressed by the service they receive, fostering a welcoming environment that keeps them coming back.
• Operational Excellence: Make sure the store operates like a well-oiled machine. From rosters to stock management, you’ll ensure everything is on point.
• Be a Product Expert: Share your passion and in-depth knowledge of our products with both your team and customers. You’ll lead product knowledge sessions and keep everyone up to date with the latest gear.
• Adaptability & Resilience: Retail can be fast-paced, and no two days are the same. You'll support your team to thrive, even during busy or challenging periods.

• Proven experience managing a retail store and leading a sales team.
• A genuine love for the outdoors and a passion for helping customers find the perfect gear for their adventures.
• Excellent communication skills and the ability to handle customer queries and feedback with a customer-first approach.
• The ability to build rapport easily and keep things positive, even when the pressure is on.
• Physical stamina – this is a hands-on role, and you’ll be on your feet, managing tasks throughout your shift.
• Adaptability and resilience to handle the changing pace and demands of a retail environment.
• Flexibility to work Sunday – Thursday (40 hours per week).

At Torpedo7, we’re more than a store – we’re a community of adventure lovers helping other Kiwis make the most of their time outdoors. If you’re ready to lead a dynamic team and inspire the next wave of outdoor enthusiasts, apply today and take the next step in your adventure with us!

Apply Now and help Kiwis live their best outdoor life!